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Care benefits are real money.

Money you're entitled to

Since 2017, we have successfully helped many thousands of clients secure the fair care grade they are entitled to, achieving more than 48 million euros in additional care allowance to date.

Get a free assessmentHow we support you
A glass jar filled with euro banknotes
  • 40.000+people supported
  • since 2017by your side
  • over 90 %success rate
  • over 150care advisors nationwide
  • 4,9 / 5448 Google reviews
iBy 31 October 2026 we had secured €48.27 million in additional care allowance for our clients. Since then the amount is projected.
Projected total of the additional care allowance secured since 2017.

For members of all statutory and private long-term care insurers

How can we support you?

Care-level advicewith a care expert
Apply for a highercare level
Appeal against adecision

Care allowance calculator

How big is your financial benefit?

Choose your current and your possible care level. You will see right away how much more you could receive.

PG 1
PG 2
20%

Approximation only: the real split depends on the invoice submitted by the care service provider.

Your financial benefit per year+€4,164You receive €347 more care allowance every month, paid into your account.
Your benefit with combined benefits per year+€5,242You receive benefits worth €437 more every month.In total per month about €159.20 for the care service and €277.60 care allowance.
Get a free assessment

Personal and individual

We support you - from the first question to the decision letter.

Book your first consultation with one of our care experts now. It is free and entirely without obligation. Promised.

Book a free initial consultation

Care level calculator

Which care level is realistic for your situation?

During the assessment, the Medical Service looks at how independently the person in need of care manages everyday life. Each limitation earns points, and the total decides the care level. Our care level calculator asks you the same questions.

  • The same 64 criteria as in the assessment, across six areas of life
  • A first estimate in a few minutes, free and without registration
  • You also see how many points are missing for the next care level
Calculate your care level

A first orientation without guarantee. The binding classification is made by the Medical Service.

How points become care levels
  1. Care level 112.5 to under 27 pointsMinor impairment of independence
  2. Care level 227 to under 47.5 pointsConsiderable impairment of independence
  3. Care level 347.5 to under 70 pointsSevere impairment of independence
  4. Care level 470 to under 90 pointsMost severe impairment of independence
  5. Care level 590 to 100 pointsMost severe impairment with special demands on care

Below 12.5 points there is no care level. Children up to 18 months have their own table.

Feedback

What our customers say

Very personal feedback from people we supported with care levels, upgrades and appeals.

448 Google reviews
4,9 / 5
Sample voice

„Thank you very much for the outstanding work. Very professional, reliable and friendly. I am more than satisfied with the result and can only recommend working with them. Professional advice from Mr Openorth — we always received the best possible guidance from him, with fast implementation and a great result. You immediately notice the experience and dedication. Many thanks for the tremendous support from Mr Openorth and Familiara. Thank you for everything.“

W H2 months agoGoogle

01 / 05

Your journey with Familiara

To the right care level in three steps

  1. Step 1

    Personal phone consultation

    Choose your preferred time here for a no-obligation talk with our care-level experts and find out how we can support you.

    • Free and without obligation
    • In person, by phone
  2. Step 2

    Assessing the care situation

    In the next appointment your care advisor determines which care level you are entitled to. In an appeal, we check the report for professional errors.

    • Your care level is determined
    • Report check in an appeal
  3. Step 3

    Well prepared for the assessment

    If you like, we take care of everything else for you. We coordinate the process, communicate with everyone involved and prepare you thoroughly for the assessment.

    • Communication with everyone involved
    • Preparation for the assessment

Get started. Check availability

That's us

The people behind Familiara

Since 2017 we have been guiding families on the way to a care level, from the first call to the decision. Here some of us introduce themselves.

  • Tino,

    Customer advisor

  • Jörg,

    Physician

  • Nina,

    Customer service

  • Julia,

    Customer service

  • Judith,

    Care advisor

  • Katja,

    Care advisor

  • Christian,

    Care advisor

Book a free initial consultationOr call us: +49 30 577 015 900

Why professional care expertise matters

Care expertise and social law in one team.

Many people try to appeal on their own and do not succeed. Anyone who wants to challenge the care fund needs to understand a great deal about care assessments. The system for calculating care levels is complex, and the criteria are hard for laypeople to follow. That is why care experts and cooperating lawyers work together at Familiara.

Our care experts

  • Analyse your assessment by professional care standards
  • Write a professional care statement as a counter-assessment
  • Guide you with their expertise through the whole procedure and prepare you thoroughly for the assessment appointment

Cooperating lawyers

  • Represent your appeal under social law
  • File the appeal on time
  • No lawyer's fees for you: if the care fund does not pay the fee, Familiara covers it

Your appeal from a single source

The professional care justification and the legal representation work hand in hand. Our office answers your questions by phone.

Under the medical direction of Dr. med. Jörg Zimmermann

A fair fee on success

We only invoice our success fee once the care level you are aiming for has been granted. So we share the same goal as you. Once it is reached, you will usually receive a back payment from the care fund. This amount is often higher than our fee.

Book a free initial consultation

Why Familiara

Personal help that stays with you

We bring medical knowledge, professional care experience and genuine closeness together – so you never feel alone in everyday care.

  • 40.000+Families we have already been able to support personally
  • since 2017Making care benefits understandable – since 2017
  • over 90 %of cases follow our professional care assessment
  • over 150care advisors stand by your side nationwide
Dr. med. Jörg Zimmermann, Managing Director

A word from us

Dr. med. Jörg ZimmermannManaging Director

People at the centre. Technology in the background.

Behind every care level is a person. Behind every diagnosis is a family. Behind every event is a personal story.

As a doctor, I have supported countless people through difficult situations in life. That experience continues to shape my conviction today: technology is a valuable tool – but never the most important point of contact.

That is why we use digital possibilities only where they strengthen people. Because genuine support does not begin with algorithms, but with listening, understanding and personal responsibility.

Guides

With these offers we make it as easy as possible for you.

Family with an older man on the sofa

Apply for a care level for the first time

Useful tips and information on how to successfully submit a first application for a care level.

Learn more
Son filling in the application with his elderly mother at the computer

Apply for a higher care level

Our care advisors' experience shows: it's worth having your care situation reviewed.

Learn more
Older couple on a video call with a care expert

Appeal against a care level

Around 70% of the reports from MD or Medicproof that we review for our customers contain errors whose correction leads to a higher care level.

Learn more
Care level calculator on a laptop

Care level calculator: work it out yourself

Here you get a first assessment of which care level you are entitled to under the new assessment procedure.

Learn more
Open care diary

Care diary: documentation counts

Free PDF download, useful tips on content and structure, and notes on filling it in for the care of adults and children.

Learn more
Assessor with a clipboard on a home visit

Assessment by MD or Medicproof

10 tips for preparing for the assessment and review by the Medical Service or Medicproof.

Learn more